Mental Health Systems, Inc.

  • Family Support Partner

    Job Locations US-CA-SAN DIEGO
    Req No.
    Peer/Children/Family Support
    Regular Part-Time
  • Program/Department Description

    Company Overview:

    Mental Health Systems, Inc. (MHS) was founded in 1978 to provide mental health and drug and alcohol rehabilitation services in an innovative and cost-effective manner. We continue to ensure that the delivery of these services conforms with the values highlighted on the cover of this directory. Our goal is to improve lives and instill hope by using new and creative treatment strategies while respecting time-proven methods of intervention.

    MHS is a Drug-Free workplace therefore all staff must comply with Drug-Free Workplace requirements regarding alcohol and drug use. MHS performs post-offer substance abuse testing on all employees. MHS provides a full range of benefits to regular employees. These benefits include paid vacation, sick time, and holidays, partially paid employee health insurance, flexible spending account, paid employee long-term disability insurance, an MHS funded profit sharing plan, and an individual employee-funded 403(b) plan. Eligibility for benefits is contingent upon employment status; see MHS Employee Handbook for full details. Eligible part-time employees will receive benefits on a prorated basis.


    Program Overview:

    MHS School Based Program provides mental health services to students at eleven schools in the San Diego Unified School District. The program helps our clients reach their potential and achieve success in school, at home and in the community. We work with them toward specific goals, such as increasing school attendance, improving school performance, and decreasing any further school related problems. Our therapists meet weekly with teachers and/or school counselors to ensure effective communication and make certain that integrated services are provided.

    Position Description

    The Family Support Partner develops a supportive and helping relationship with assigned parents, caregivers, significant support persons, and families. The range of authority and decision making for this position is limited to and consistent with MHS policy for line staff.



    • Develops a supportive, nurturing relationship with parents, caregivers, significant support persons, and families.
    • Assists families in advocating for the education needs of the child.
    • Provides and models supportive parenting training to parents, caregivers, or significant support persons.
    • Provides other training to parents, caregivers, or significant support persons around mental health or system of care concerns within scope of profession.
    • Using own car, transports children and families to appointments.
    • Provides advocacy for child, parents, and families.
    • Assists families in obtaining resources and assistance when needed.
    • Assists families in setting goals and building on families’ strengths.
    • Supports the health development of children and families.
    • Complies with all documentation and data requirements per Medi-Cal and San Diego County Standards.
    • Interfaces with participates in treatment teams with the system of care, providers, and families.
    • Assists with resources fairs and other workshops that promote the program and MHS.
    • Maintains a flexible schedule to accommodate client needs.
    • Attends appropriate community meetings.
    • Participates in any quality assurance processes.
    • Provides proactive emergency and crisis intervention and support when needed.
    • Works collaboratively and successfully with other staff members, community partners, and clients.
    • Displays regular and reliable attendance by reporting to and departing from work on time, as scheduled. Time work will accurately be reflected on timecard.


    • Aids in the work flow of the program including running errands as assigned.
    • Completes all assigned duties within the time frame and according to the standards as established by the Program Manager.
    • Complies with all MHS and program rules, policies and procedures, and HIPAA standards.
    • Demonstrates commitment to professional growth by attending in-service trainings and staff development programs, consistently attending scheduled supervision and staff meetings, and seeks supervision when needed.
    • Ensures facilities upkeep and safety by maintaining neat and clean work areas, securing area at close of business day, and reporting vandalism, theft, or suspicion of drug abuse by coworkers to supervisor as soon as possible.
    • Demonstrates adequate care and responsibility for equipment by reporting and/or repairing missing or damaged equipment and supplies.
    • Familiar with and understands MHS Personnel Policy manual and follows all established personnel policies.
    • Follows administrative chain of command.
    • MHS requires all employees to attain and maintain a minimum degrees of training and knowledge in cultural competency, co-occurring, and gender responsiveness and routinely demonstrate these traits in every day work relationships.
    • Participates in regularly scheduled staff meetings.
    • Participates in the Injury and Illness Prevention Program as follows guidelines that promote workplace safety.
    • Provides input toward policy and procedure design, revision, and deletion.
    • Reads memos, directives, meeting minutes, and revised policies and procedures as needed.
    • Other relevant duties as assigned.

    Education/Experience Requirements


    • Minimum High School Diploma or GED. Associates or Bachelors Degree in Social Work, Counseling, or Family Counseling preferred.
    • Life experience as a caregiver/parent to a child/youth in the social services system.
    • Two years of professional experience working with children and families


    • Community services available to the population served.
    • Procedure manuals and an ability to interpret these effectively to staff, family members and community providers.


    • Computer literate in Microsoft Office Professional software.
    • Excellent organizational skills.
    • Excellent client advocacy skills.
    • Strong administrative and team building skills.
    • Must be able to engage in culturally diverse populations.
    • Able to build rapport with parents, caregivers, families, significant support persons, children, providers, and community members.
    • Strong people and community relationship skills and ability to demonstrate professional demeanor.
    • Bilingual, fluency in Spanish, preferred.
    • Demonstrates resourcefulness, initiative, and ability to work with minimal direction and supervision.
    • Ability to successfully work as a member of a treatment team.
    • Utilizes logical problem-solving techniques both independently and in collaboration with workers in dealing with client needs.
    • Skills necessary to provide effective support for parents, caregivers, significant support persons, and families within scope of the profession.


    • Positively represent MHS in the community.
    • Multi-task, organize, and conduct support groups and training.
    • Create written documentation that is legible, clear, and concise.
    • Maintain positive morale and unit cohesion as evidenced by maintaining a cooperative and flexible attitudes toward coworkers, showing adaptability to change, exhibiting effective communication and interpersonal skills, and taking initiative to solve problems.
    • Maintain a distinction between therapeutic and social relationships.
    • Sets priorities and reacts appropriately to emergency situations.



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