Mental Health Systems, Inc.

  • Program Manager

    Job Locations US-CA-SAN MARCOS
    Req No.
    Regular Full-Time
  • Program/Department Description

    Mental Health Systems, Inc. (MHS) was founded in 1978 to provide mental health and drug and alcohol rehabilitation services in an innovative and cost-effective manner. We continue to ensure that the delivery of these services conforms to the MHS core values. Our goal is to improve lives and instill hope by using new and creative treatment strategies while respecting time-proven methods of intervention.


    Teen Recovery Center (TRC) provides outpatient substance abuse services to adolescents (ages 12-17). Services are appropriate to the level of care necessary for our young clients to successfully address their issues. Our program partners with local school districts, juvenile court and the community to provide an integrated substance use treatment program. 


    MHS is a Drug-Free workplace therefore all staff must comply with Drug-Free Workplace requirements regarding alcohol and drug use. MHS performs post-offer substance abuse testing on all employees. MHS provides a full range of benefits to regular employees. These benefits include paid vacation, sick time, and holidays, partially paid employee health insurance, flexible spending account, paid employee long-term disability insurance, an MHS funded profit sharing plan, and an individual employee-funded 403(b) plan. Eligibility for benefits is contingent upon employment status; see MHS Employee Handbook for full details. Eligible part-time employees will receive benefits on a prorated basis. Eligibility for employment with MHS requires satisfactory criminal background clearance including conviction records.

    Position Description

    The Program Manager is responsible for the overall operation of the program including ensuring quality of services, staff management, leadership and supervision, financial matters, administrative activities, record keeping, safety, and compliance with the County of San Diego contract requirements and the Mental Health Systems, Inc. Personnel Policies and Program Manager’s responsibilities.

    • Ensures that all charting and documentation as contractually required and in timely manner as dictated by program requirements.
    • Functions as Program Registrar and is the key contact person for receiving client progress inquires form designated third party referral sources and responding to them in a timely manner, consistent with confidentiality requirements.
    • Maintains thorough and accurate financial records, including accurately balanced petty cash fund and accounting for all expenditures. Consults with Division Vice President regarding financial issues.
    • Monitors all program records to ensure accuracy, completeness and timeliness. Monitors all aspects of program operations to ensure adherence to contract requirements. Supervises accurate data collection, compilation and record keeping.
    • Overall responsibility for program operation, staffing and success. Oversees the planning, implementation, time schedules and therapeutic components of the program.
    • Oversees and is responsible for program operations, including fiscal and administrative management, quality assurance, implementation of policies and procedures, and overall contract compliance. Overseeing all potential sources of revenue, including insurance and client fees, to ensure maximum recoupment
    • Oversees facility by ensuring a clean and safe working environment.
    • Oversees clinical and administrative operation of the program.
    • General Management of center.
    • Prepares contractually required reports.
    • Leads recruitment for vacant positions. Fully implements affirmative action, equal opportunity and cultural diversity at the recruitment level.
    • Supervises and coaches staff performance. Provides leadership necessary to achieve program success.
    • Displays regular and reliable attendance. 
    • Assures thorough and concise discussion of each client attending to treatment goals, measuring behavior and progress in overall treatment. 

    • Consults with Program Division Vice President on a regular basis in order to ensure program development. Participates in self- evaluation process.

    • Completes all assigned duties within the time frame and according to the standards as established by the Division Vice President.

    • Complies with all MHS and program rules, policies and procedures.

    • Develops and implements quality assurance activities including peer review and monitoring of all client charts.

    • Oversees weekly treatment team and staff meetings.

    • Follows administrative chain of command.

    • Must complete all MHS required trainings annually.

    • Participates in public relations activities, and works to increase awareness and involvement of the program to the general public.

    • Participates in regularly scheduled staff meetings.

    • Participates in the Injury and Illness Prevention Program and follows guidelines that promote workplace safety.

    • Provides weekly clinical supervision to direct service staff and/or delegates this to senior staff persons.

    • Provides Reviews documentation on each client including records client’s behavior and relationship to treatment objectives.

    • Provides input towards policy and procedure design, revision, and deletion.

    • Is on-site at least 80% of the time the program is operating.

    • Other relevant duties as assigned.

    Education/Experience Requirements

     Required :

    • B.A/B.S. degree with five years of experience. 
    • Certification through a recognized alcohol and drug certification entity plus two years of supervisory experience.
    • Live scan clearance
    • DMV clearance
    • Masters degree in social sciences preferred.



    • Cognitive and behavior therapy techniques.
    • Cultural and socio-economic factors that inform service provision to persons with psychiatric or dual diagnosis disorders.
    • Procedure manuals and an ability to interpret these effectively to staff, family members and community providers.
    • 12-Step program and other substance-abuse treatment methods.


    • Crisis intervention.
    • Organization and administration experience and capable of understanding and implementing rehabilitation and clubhouse models.
    • Resourcefulness, initiative and the ability to work with minimal direction and supervision.
    • Utilizes logical problem-solving techniques both independently and in collaboration with workers in dealing with client needs.


    • Plan, prioritize, budget, control and evaluate at a level sufficient to ensure the efficiency, effectiveness and success of the program.
    • Maintain the distinction between therapeutic and social relationships.
    • Maintain positive morale and unit cohesion as evidenced by maintaining a cooperative and flexible attitude toward coworkers, showing adaptability to change, exhibiting effective communication and interpersonal skills, and taking initiative to solve problems.
    • Supervise and manage staff in charting and chart documentation in a legible, timely, organized and pertinent manner.
    • Set priorities and reacts appropriately to emergency situations.



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