Mental Health Systems, Inc.

  • Program Manager

    Req No.
    Regular Full-Time
  • Program/Department Description

    Success First offers preventive wraparound mental health services that are individualized and based on the family’s strengths as team members. We help children and their families achieve greater success in their homes, communities and schools by developing their strengths and communication skills. Our team process facilitates family collaboration, as all our team members and community collaborators come together to “wrap” services around the children and their families. The goal of our preventive wraparound services is to keep children in their homes and communities.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.   


    For 40 years, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”.   MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, Employee Assistance Program, generous holidays, vacation, and sick.

    Position Description

    The Program Manager is responsible for the overall operation of the program including staff management, leadership and supervision, financial matters, administrative activities, record keeping, contract reporting, safety, and compliance with contract requirements and the Mental Health Systems, Inc. Personnel Policies and "Program Manager" responsibilities. Decisions relating to program operations are made in conjunction with Division Vice President.



    • Ensures that all charting and other documentation as contractually required and in timely manner as dictated by agency requirements.
    • Liaison with San Bernardino County Department of Behavioral Health, San Bernardino County Department of Children and Family.
    • Services, and community-based organizations, including representing the agency as directed by Division Vice President at meetings and committees.
    • Maintains thorough and accurate financial records, including accurately balanced petty cash fund and accounting for all expenditures.
    • Consults with Division Vice President regarding financial issues.
    • Oversees and is responsible for program operations, including fiscal and administrative management, quality assurance, implementation of policies and procedures, and overall contract compliance.
    • Oversees all potential sources of revenue, including insurance and client fees, to ensure maximum re-coupment.
    • Oversees facilities by ensuring equipment is in good operating condition, maintaining the work area in a clean and neat manner, ensuring a safe working environment, and reporting deficiencies to Division Vice President and Facilities Department.
    • Oversees clinical and administrative operation of the program, implements and monitors policies and procedures, ensures the highest quality of services and promotes program growth and development.
    • Prepares contractually required reports regarding program progress and success.
    • Recruits, assesses and recommends candidates to fill vacant positions. Fully implements affirmative action, equal opportunity and cultural diversity at the recruitment level.
    • Ensures fidelity to Wraparound philosophy and values at management and service levels.
    • Supervises and coaches staff performance and utilizes sound management practice theory to both reward good performance and correct deficiencies. Provides leadership necessary to achieve program success.
    • Supervises accurate data collection, compilation and record keeping; prepares contractually required reports.
    • Trains staff in proper documentation procedures and responsibility for documentation quality during Medi-Cal audits.
    • Responsible for ensuring efficient and effective program operation and success. 

    Education/Experience Requirements

    • Master’s Degree in Social Work, Counseling or related field.
    • Licensure as a MFT, LCSW or Psychologist or similar licensure in the State of California or License Wavered.
    • Five years of experience working with children and adolescents preferably in a mental health setting.
    • Two years of supervisory experience in a similar work setting.
    • Fluency in English required: Fluency in Spanish, Tagalog, Vietnamese, or Arabic preferred.


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