Mental Health Systems, Inc.

  • Program Manager

    Job Locations US-CA-Oceanside
    Req No.
    Regular Full-Time
  • Program/Department Description

    North Coastal ACT is a Full Service Partnership Program that is in a start-up phase. The program follows the ACT model to clients in the North Coastal Region that have a severe and persistent mental illness. 


    Mental Health Systems, Inc. (MHS) was founded in 1978 to provide mental health and drug and alcohol rehabilitation services in an innovative and cost-effective manner. We continue to ensure that the delivery of these services conforms with the values highlighted on the cover of this directory. Our goal is to improve lives and instill hope by using new and creative treatment strategies while respecting time-proven methods of intervention.


    MHS is a Drug-Free workplace therefore all staff must comply with Drug-Free Workplace requirements regarding alcohol and drug use. MHS performs post-offer substance abuse testing on all employees. MHS provides a full range of benefits to regular employees. These benefits include paid vacation, sick time, and holidays, partially paid employee health insurance, flexible spending account, paid employee long-term disability insurance, an MHS funded profit sharing plan, and an individual employee-funded 403(b) plan. Eligibility for benefits is contingent upon employment status; see MHS Employee Handbook for full details. Eligible part-time employees will receive benefits on a prorated basis.

    Position Description

    The Program Manager is responsible for the overall operation of the program including ensuring quality of services based in the Assertive Community Treatment model. Is responsible for program operation, staffing, and success.  Responsible for overall staff management, leadership, supervision, financial matters, administrative activities, record keeping, safety, and compliance with County contract requirements and the Mental Health Systems, Inc. Personnel Policies and Program manager responsibilities. Range of authority is consistent with that of MHS Program Managers.        

    Education/Experience Requirements


    • Overall responsibility for program operation, staffing and success. Provides oversight of programmatic and administrative operation of the program, implements and monitors approved policies and procedures, ensures the highest quality of services and promotes program growth and development.
    • Monitors all aspects of program operations to ensure adherence to contract requirements. Reviews, oversees, and ensures accurate contract outcomes and data.
    • Leads treatment teams/case consultation and staff meetings; ensures quality training in service delivery and responsible for medical record/documentation quality.
    • Recruits, assesses and recommends candidates to fill vacant positions.
    • Provides supervision and training to program staff.
    • Adheres to program budget and reviews monthly operating statements to insure program financial integrity. Consults with Division Vice President regarding financial issues. Reviews monthly statistics and individual client funding sources in order to achieve maximum billing to Medi-Cal and Medi-Care.
    • Responsible for ongoing communication with and contractually required reports to funding source, SD Behavioral Health Services.
    • Monitors medical records and charting to ensure accuracy, completeness and timeliness.
    • Facilitates staff meetings. Acts as a leader to encourage staff participation.
    • Assures thorough and concise discussion of each client attending to treatment goals, measuring behavior and progress in overall treatment.
    • Participates in public relations activities and works to increase awareness and involvement in presenting a professional facility image of the program to the general public.
    • Displays commitment to and knowledge of program policy and procedure. Maintains a current policy and procedure manual and serves as a resource person to all staff for clarification of policies and procedures.
    • Consults with Division Vice President on a regular basis in order to ensure program success, growth and development.
    • Participates in self-evaluation process.
    • Responds to valid requests for data and program information.
    • Aids in general management of center including running errands as assigned.
    • Completes all assigned duties within the time frame and according to the standards as established by the Vice President.
    • Complies with all MHS and program rules, policies and procedures including HIPPA standards. Follows all established personnel policies.
    • Demonstrates commitment to professional growth by attending in-service trainings and staff development programs and seeking out supervision when needed.
    • Demonstrates adequate care and responsibility for equipment. Reports and/or repairs missing or damaged equipment and supplies.
    • Ensures facilities upkeep and safety by maintaining neat and clean work areas, by securing work area at close of business day, and by reporting vandalism, theft, or suspicion of drug abuse by coworkers to supervisor as soon as possible.
    • Familiar with and understands Mental Health Systems, Inc. Personnel Policy manual and Follows administrative chain of command.
    • MHS requires all employees to attain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness and to routinely demonstrate these traits in every day work relationships.
    • Participates in the Injury and Illness Prevention Program and follows guidelines that promote workplace safety.
    • Provides input towards policy and procedure design, revision, and deletion.
    • Reads memos, directives, meeting minutes, and revised policies and procedures as posted.       




    • Knowledge of Community systems and resources and experience in documentation of records and data collection.
    • Knowledge of Treatment services to Adults including Transitional Age Youth (TAY) and Older Adults (OA)
    • Knowledge of Procedure manuals and an ability to interpret these effectively to staff, family members and community providers.
    • Maintain currency in the field of mental health and community development by attending relevant workshops, seminars, discussions, and classes. Attends training as required.  Is able to articulate new information to program staff and co-workers.
    • Strong verbal and written communication skills.
    • Strong organizational and time management skills.
    • Computer literate.
    • Resourcefulness, initiative and the ability to work with minimal direction and supervision.
    • Skills necessary to provide effective counseling, therapy, clinical services, and supervision, and the ability to successfully work as a member of a treatment team.
    • Utilizes logical problem-solving techniques both independently and in collaboration with workers in dealing with client needs.
    • Engage culturally diverse populations.
    • Plan, prioritize, budget, control and evaluate at a level sufficient to ensure the efficiency, effectiveness and success of the program.
    • Supervise and manage staff in charting. Chart documentation is legible, organized and pertinent.
    • Process information logically, demonstrating an ability to go from broad to specific, and vice versa, as necessary.
    • Create written documentation that is clear, and concise.
    • Maintain the distinction between therapeutic and social relationships.
    • Maintain positive morale and unit cohesion as evidenced by maintaining a cooperative and flexible attitude toward coworkers, showing adaptability to change, exhibiting effective communication and interpersonal skills, and taking initiative to solve problems.
    • Set priorities and reacts appropriately to emergency situations.
    • Current BBS licensure as LMFT, LCSW, LPCC; licensure as Psychologist.
    • Master of Arts or a Master of Sciences degree required, in a social services or related field.
    • Minimum of three years’ full time experience post Master's degree providing treatment services to adults with severe and persistent mental illness.

    • Minimum of two years of supervisory experience.
    • Knowledgeable of case management services.         


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