Mental Health Systems, Inc.

  • Case Manager

    Job Locations US-CA-ESCONDIDO
    Req No.
    Case Manager
    Regular Full-Time
  • Program/Department Description

    Our North Star Assertive Community Treatment (ACT) program is dedicated to the treatment and recovery of adults living with a serious mental illness in San Diego’s North County. Our clients have been homeless or are at risk of homelessness and may also have a co-occurring substance abuse disorder. We offer recovery focused wraparound services, and help our clients become more productive community members, providing services that build on their strengths and further their recovery.


    Mental Health Systems, Inc. (MHS) was founded in 1978 to provide mental health and drug and alcohol rehabilitation services in an innovative and cost-effective manner. We continue to ensure that the delivery of these services conforms with the values highlighted on the cover of this directory. Our goal is to improve lives and instill hope by using new and creative treatment strategies while respecting time-proven methods of intervention.


    MHS is a Drug-Free workplace therefore all staff must comply with Drug-Free Workplace requirements regarding alcohol and drug use. MHS performs post-offer substance abuse testing on all employees. MHS provides a full range of benefits to regular employees. These benefits include paid vacation, sick time, and holidays, partially paid employee health insurance, flexible spending account, paid employee long-term disability insurance, an MHS funded profit sharing plan, and an individual employee-funded 403(b) plan. Eligibility for benefits is contingent upon employment status; see MHS Employee Handbook for full details. Eligible part-time employees will receive benefits on a prorated basis.

    Position Description

    The Assertive Community Treatment Program provides intensive and all inclusive case management and outpatient/rehabilitation services to homeless mentally ill individuals, and incorporates a supported housing component. The bulk of services are provided in the community. The Case Manager is a mental health professional who serves in a coordinating role within the treatment team. He or she provides assessments, creates and revises treatment plans, develops and coordinates care among the disciplines, and provides treatment and rehabilitation services to clients. The Case Manager facilitates treatment team meetings when directed to do so by Program Supervisor. The Case Manager understands and practices Assertive Community Treatment, psychosocial rehabilitation and recovery, and CCISC principles of integrated services for co-occurring disorders.

    Education/Experience Requirements

    • Master’s degree in a behavioral science and at least three years’ experience providing clinical services to individuals with mental illness; OR
    • Bachelor’s degree in a behavioral science and at least four years’ experience providing case management services to individuals with mental illness.
    • Procedure manuals and an ability to interpret these effectively to staff, family members and community providers.
    • Bilingual in Spanish, Vietnamese, Tagalog or Arabic is preferred if the position serves that population.
    • Resourcefulness, initiative and the ability to work with minimal direction and supervision.
    • Engage culturally diverse populations.
    • Create written documentation that is legible, clear, and concise.
    • Maintain the distinction between therapeutic and social relationships.
    • Maintain positive morale and unit cohesion 
    • Provides case management for an assigned group of clients including coordinating and monitoring activities of the treatment team from a strengths-based perspective.
    • Develops, evaluates, and implements treatment goals and plans in conjunction with the treatment team.
    • Provides individual supportive counseling and symptom management.
    • Performs psychosocial assessments, and Alcohol and Drug screenings.
    • Coordinates the full range of client’s needs. Provides brokerage, linkage and advocacy to ensure resources and services are accessed in a timely manner, providing community based services in client’s residence as needed.
    • Conducts individual counseling including crisis intervention, and oversees psychoeducational and family groups.
    • Complies with all charting and documentation requirements per contract, funding agency, and MHS policy
    • Collaborates with Public Conservator as needed on behalf of clients.
    • Completes all charting and documentation as contractually required and in timely manner as dictated by program requirements.
    • Prepares critical care issues for discussion during supervision and treatment team meetings.
    • Provides on-call and after-hour services as required by contract. Maintains a daily log of client contacts.
    • Collects necessary client demographic data and enters it on the MHS Treatment Team Services Data Collection Form.
    • Provides information about the program to community agencies connected to the mental health services system in order to educate them about the program.
    • MHS requires all employees to attain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness and to routinely demonstrate these traits in every day work relationships.
    • Participates in the Injury and Illness Prevention Program and follows guidelines that promote workplace safety.


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