Mental Health Systems, Inc.

  • Case Manager

    Job Locations US-CA-San Diego
    Req No.
    Case Manager
    Regular Full-Time
  • Program/Department Description

    Assertive Community Treatment Intensive Outreach Needs (ACTION) Central, a hybrid integrated program, provides permanent supportive housing integrated with Assertive Community Treatment plus Intensive Outreach Needs services for homeless adults (18 years of age or older) in San Diego’s Central and North Central regions. The ACTION program offers treatment services to homeless adults with a Serious Mental Illness or co-occurring diagnosis, and Drug Medi-Cal certified Alcohol and Other Drug treatment recovery services to homeless adults who have a primary diagnosis of a Substance Use Disorder. Services include housing outreach, management/engagement of sponsor-based rental subsidies, and treatment recovery services.


    Mental Health Systems, Inc. (MHS) was founded in 1978 to provide mental health and drug and alcohol rehabilitation services in an innovative and cost-effective manner. We continue to ensure that the delivery of these services conforms with the values highlighted on the cover of this directory. Our goal is to improve lives and instill hope by using new and creative treatment strategies while respecting time-proven methods of intervention.


    MHS is a Drug-Free workplace therefore all staff must comply with Drug-Free Workplace requirements regarding alcohol and drug use. MHS performs post-offer substance abuse testing on all employees. MHS provides a full range of benefits to regular employees. These benefits include paid vacation, sick time, and holidays, partially paid employee health insurance, flexible spending account, paid employee long-term disability insurance, an MHS funded profit sharing plan, and an individual employee-funded 403(b) plan. Eligibility for benefits is contingent upon employment status; see MHS Employee Handbook for full details.  

    Position Description

    The Case Manager provides case management services to clients who are difficult to engage and may deny the need for mental health services. The Case Manager coordinates care for clients and assists them in accessing services and resources that will help the client function successfully in their community. The Case Manager acts as a liaison between treatment providers and the client and assists clients with the development of social and community support systems. The range of authority is consistent with that of MHS Case Managers. 



    • Provides service coordination and case management for an assigned group of clients including coordinating and monitoring activities of the treatment team.
    • Collaborates with Program Supervisor and Program Manager in rotating client visits and assignments with the treatment team. 
    • Develops, evaluates, and implements treatment goals and plans in conjunction with the treatment team.
    • Provides individual supportive coaching in all areas of clients’ life, as well as education of symptom management in consultation with Psychiatrist and ACT nurses.
    • Performs psychosocial assessments and risk assessments.
    • Maintains a daily log of client contacts.
    • Maintain knowledge of community resources and support as a primary means of assisting each client to reach their rehabilitation and recovery goals.
    • Introduces clients to Common Ground software, assisting clients in completing the Common Ground Health Report before medical office visits. Coordinates the full range of client’s needs.
    • Ensure resources and services are accessed in a timely manner, providing community based services in client’s residence as needed.
    • Provides support to all clients including on-call crisis intervention covering nighttime and weekend hours.
    • Conducts and oversees psycho educational groups as directed by Program Supervisor and/or Program Manager.
    • Performs shift management duties in coordination with other ACT staff as directed by Program Supervisor and/or Program Manager. Functions as assistant to shift manager when assigned. Follows administrative chain of command.
    • Complies with all charting and documentation requirements per contract, funding agency, and MHS policy.
    • Prepares critical care issues for discussion during supervision and Daily Organizational Meetings.

    Education/Experience Requirements

    • Master’s degree in a behavioral science and at least two years’ experience providing clinical services to individuals with mental illness (license eligible with Board registration preferred).
    • Has knowledge of community resources that will be utilized by clients.

    • Knowledgeable of cultural and socio-economic factors as it relates to persons with psychiatric or dual diagnosis disorders.

    • Possess skills necessary to provide effective counseling, therapy and clinical services


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