About Action Central
Assertive Community Treatment Intensive Outreach Needs (ACTION) Central, a hybrid integrated program, provides permanent supportive housing integrated with Assertive Community Treatment plus Intensive Outreach Needs services for homeless adults (18 years of age or older) in San Diego’s Central and North Central regions. The ACTION program offers treatment services to homeless adults with a Serious Mental Illness or co-occurring diagnosis, and Drug Medi-Cal certified Alcohol and Other Drug treatment recovery services to homeless adults who have a primary diagnosis of a Substance Use Disorder. Services include housing outreach, management/engagement of sponsor-based rental subsidies, and treatment recovery services.
About Mental Health Systems
Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego. For 40 years, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges. MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”.
The AOD Case Manager act as liaison between treatment providers, ancillary services, landlords, and the client. Case Managers are responsible for intake and client needs assessment, arrangement and coordination of comprehensive services, development of a service plan, referral to AOD treatment as a part of the client plan, and recovery services, monitoring and evaluation of client progress and changing client needs and client advocacy. The primary task of the Case Manager is assisting clients with housing readiness, housing access, housing first, stabilization, and the development of social and community support systems that provide treatment and recovery opportunities, promote stability and enable the client to maintain housing and to thrive. Case Managers offer their community outreach abilities and extensive knowledge of community resources and support as a primary means of assisting each client with achieving long-term recovery and employment.
▪ Displays regular and reliable attendance. Reports to and departs from work on time, as scheduled, and accurately reflects all time on time card.
▪ Successfully functions as a team member.
▪ Gathers information for intake assessment and housing placement. Conducts intake interviews and completes individual assessments of client’s status and level of required comprehensive services.
▪ Prepares and maintains assessments, comprehensive service plans, progress notes and other records and documentation.
▪ Promotes Housing First ideologies, acts as a liaison between landlord and tenant.
▪ Makes appropriate referrals to community providers coordinating and arranging access to care with ancillary services.
▪ Facilitates placement including arranging pre-placement visits and transportation.
▪ Completes all assigned duties within the time frame and in accordance with the standards as established by the Program Manager.
▪ Complies with all MHS and program rules, policies and procedures including HIPAA standards.
▪ Demonstrates commitment to professional growth by attending in-service trainings and staff development programs, and seeking out supervision when needed.
▪ Demonstrates adequate care and responsibility for equipment and ensures facilities upkeep and safety.
▪ MHS requires all employees to attain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness and to routinely demonstrate these traits in every day work relationships.
▪ Participates in the Injury and Illness Prevention Program.
▪ Provides input toward policy and procedure design, revision, and deletion.
▪ Provide DMC-ODS in-field, in-office, and in-community enhanced case management services, including (but not limited to) transporting clients, advocating for justice involved clients (with their probation officers or in court), assisting clients in accessing medical, dental, vision, or mental health care, supporting clients housing, and ensuring overall wellness of clients.