Mental Health Systems, Inc.

  • Case Manager

    Job Locations US-CA-Fresno
    Req No.
    Case Manager
    Regular Full-Time
  • About our Program and Organization

    Our Fresno First program offers gender responsive treatment and recovery services dedicated to helping women through the challenges of recovery from alcohol and drug addiction, as well as co-occurring mental health issues. We serve women and their children who are involved with the Fresno County Department of Social Services (CPS), CalWORKs recipients in need of residential treatment services, and pregnant and parenting women residing in Fresno County.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.   


    For 40 years, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”.   MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, Employee Assistance Program, generous holidays, vacation, and sick.

    Job Summary and Responsibilities

    Case Managers are responsible for the coordination and implementation of outreach and referral of services to clients in order to secure appropriate aftercare placement. Case Managers assist clients with the development of social and community support systems that provide quality care, promote stability and enable the client the opportunity to function at the highest level possible. Case Managers offer their extensive knowledge of community resources and support as a primary means of assisting each client with achieving stability. Case managers link clients to needed services and act as a liaison between clients and Department of Social Services, Probation, Parole, Department of Behavioral Health and other involved systems of care.



    • Develops strong rapport and a supportive, nurturing relationship with children and families.
    • Conducts intake interviews and completes comprehensive assessments of families’ needs and strengths.
    • Prepares and maintains assessments, family service plans, progress notes and other records and documentation.
    • Coordinates proposed family service plan with providers. Facilitates referrals including arranging appointments and transportation. Provides case management services for the client and family in the home as needed.
    • Conducts chart and family service plan reviews to ensure compliance with agency and contract standards.
    • Responsible for monitoring family progress to promote family stabilization.
    • Develops and maintains a caseload as assigned by the Program Manager.
    • Provides information about the program to community agencies in to educate them about the program.
    • Provides support to families and encourages participation in family stabilization and counseling services; referring those needing specific services and support.
    • Provides crisis intervention.
    • Initiates contact with family at least monthly.
    • Collects necessary family demographic data and enters it on the program specific documentation forms. Maintains appropriate documentation on all clients.
    • Refers family members to health care, mental health, legal aid, educational support, financial assistance and other services as necessary.
    • Maintains contact with service providers to continuously appraise families’ progress.
    • Promotes effective relationships with staff by demonstrating a coordinated team approach to case management.
    • Facilitates support groups, youth groups and ILP classes as needed.
    • Establishes monthly case presentations for review at staff meetings. This process includes all new admissions, discharges and referrals within the past month.
    • Provides input on an ongoing basis to develop and improve program servicing and delivery.
    • Displays regular and reliable attendance. Reports to and departs from work on time, as scheduled.
    • Provides regular field visits specific to each family’s level of need.


    Must Fulfill One of the Following Educational Requirements:

    • Associate's Degree and at least two years experience providing case management services to individuals in an AOD environment OR
    • Bachelor’s Degree in a behavioral science and at least one year experience providing case management services to individuals in an AOD environment.


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