Mental Health Systems, Inc.

  • Case Manager

    Job Locations US-CA-Ontario
    Req No.
    Case Manager
    Regular Full-Time
  • Program/Department Description

    ABOUT ONTARIO ONE-STOP TRANSITIONAL AGE YOUTH CENTERThe Ontario One-Stop Transitional Age Youth (TAY) Center offers young adults between the ages of 16 to 25 a safe, accepting and comfortable place. Young adults come to identify the TAY Center as their own safe haven, wher they can define and succeed in accomplishing their life goals.  The young adult participants often have mental, emotional and/or substance abuse concerns.  They come from foster care, group homes, the juvenile justice system, living on the streets, or simply from the community at large.  They come to fulfill basic life needs such as a warm meal, a shower or a place to do laundry.  After they drop in, they find additional supportive services, such as counseling, job training, housing referrals, GED study classes and other enrichment courses. 


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.  At Mental Health Systems, our workforce is dedicated to unlocking the potential and improving the lives of every individual, family, and community struggling with mental health, substance use disorders, and lack of affordable housing. For 40 years, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”.  As an industry-leader, we never stop seeking innovative solutions, and we are prepared for whatever the future of behavioral health treatment holds.  Delivering the possibilities of new beginnings takes dedication and a passion to constantly grow and evolve.  With our expertise, we will continue to help those most in need to thrive and realize their full potential.  MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, Employee Assistance Program, generous holidays, vacation, and sick.

    Position Description

    Case Managers act as liaison between treatment providers and the client. Case Managers are responsible for intake and client need assessment, arrangement and coordination of comprehensive services, referral to AOD treatment and recovery services, monitoring and evaluation of client progress and changing client needs and client advocacy. The primary task of the Case Manager is assisting clients with the development of social and community support systems that provide treatment and recovery opportunities promote stability and enable the client the opportunity to find and continue employment. Case Managers offer their community outreach abilities and extensive knowledge of community resources and support as a primary means of assisting each client with achieving long-term recovery and employment. This position will also serve as a backup Psychiatric Technician, as needed, providing care to mentally ill, emotionally disturbed, or mentally retarded patients participating in relevant treatment activities / programs. Will assist patients with their personal health regimes, educate and encourage the correct use of oral medications and hypodermic injections, following physician's prescriptions. Will take and record measures of patient's general physical condition, such as pulse, temperature, and respiration, to provide baseline or daily information.



    • Gathers information for intake assessment. Conducts intake interviews and completes individual assessments of client’s status and level of required comprehensive services.
    • Prepares and maintains assessments, comprehensive service plans, progress notes and other records and documentation.
    • Makes appropriate referrals to community providers coordinating and arranging proposed treatment placements with providers. Facilitates placement including arranging pre-placement visits and transportation.
    • Conducts chart and treatment plan reviews to ensure compliance with agency, federal, state and local government standards. Monitors and evaluates client progress and changing needs throughout treatment.
    • Develops and maintains a caseload as assigned by the Program Manager.
    • Provides community outreach and early intervention activities by supplying information about the program to community agencies connected to the AOD services system in order to educate them about program availability.
    • Provides support to clients and families and encourages family members and significant others to participate in client stabilization and counseling services and refer those needing specific services and support.
    • Provides crisis intervention.
    • Transports clients when necessary.
    • Maintains appropriate documentation on all clients as required by contract and as outlined in the program procedures manual.
    • Maintains contact with assigned treatment providers to continuously appraise client progress.
    • Promotes effective relationships with staff by demonstrating a coordinated team approach to treatment.
    • Prepares critical care issues for discussion during bi-weekly supervision.
    • Establishes weekly case presentations for admission review. This process includes all admissions in the caseload.
    • Provides input on an ongoing basis to develop and improve program servicing and delivery.
    • Displays regular and reliable attendance. Reports to and departs from work on time, as scheduled.
    • Successfully functions as a team member.May participate in restraining or subduing agitated patients.
    • Serve as backup Psychiatric Technician, as needed, providing professional and personal care for emotionally disturbed consumers, and aids in the effective and proper use of previously prescribed medications, observing and evaluating patients' behavior, recognizing symptoms and potential violence of patients, assisting patients in meeting hygiene and nutritional needs.
    • May participate in restraining or subduing agitated patients.

    Education/Experience Requirements

    • High School Diploma, GED equivalent.
    • Must possess and maintain a current Psychiatric Technician License issued by the California Board of Vocational Nurse and Psychiatric Technician Examiners.
    • Two years of providing substance abuse treatment and care to adults.
    • In-depth knowledge of substance abuse treatment methodologies and diagnostic techniques.
    • Familiarity with San Diego substance abuse services system.
    • Fluency in English and Spanish required.
    • Must have experience recognizing mood changes or signs of behavior that indicate relapse.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed