Mental Health Systems, Inc.

  • Support Partner

    Job Locations US-Santee
    Req No.
    Peer/Children/Family Support
    Regular Full-Time
  • Program/Department Description

    Assertive Community Treatment Intensive Outreach Needs (ACTION) – East program offers a dual track treatment model for individuals in the East San Diego area who have either been diagnosed with a severe and persistent mental illness and/or a chronic substance use disorder. We offer medication management and monitoring, individual therapy, outpatient substance abuse treatment, case management, employment support, peer counseling and support, and housing services. ACTION East provides a safe environment in which our clients can address all their treatment needs.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.  At Mental Health Systems, our workforce is dedicated to unlocking the potential and improving the lives of every individual, family, and community struggling with mental health, substance use disorders, and lack of affordable housing. For 40 years, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick.

    Position Description

    The Support Partner develops a supportive and helping relationship with assigned parents and families.  The Support Partner helps families develop their formal and informal support network, and provides rehabilitative services to parents and caregivers to improve parenting skills, self-advocacy, and self-sufficiency. 



    • Serves as a mentor to clients, and families to promote empowerment and hope, and while drawing on own experiences as a consumer to build trust and commonality, provides peer counseling and support.
    • Provides expertise and consultation to other staff members from a mental health consumer perspective in order to enhance empathy and professional effectiveness.
    • Promotes a team culture characterized by openness to clients’ experiences and encouragement of self-determination throughout treatment planning process.
    • Provides education and support to clients about stigma and ways to combat it, and advocates for clients by educating about grievance or complaint procedures.
    • Provides education and support to family members, including peer and family run support groups.
    • Serves as liaison between the team and consumer-run programs, and encourages clients’ use of these.
    • Provides ongoing ‘side-by-side’ services related to skills development.
    • Introduces clients to Common Ground software, assisting clients in completing the Common Ground Health Report before medical office visits.
    • Provides on-call crisis intervention covering nighttime hours and works late shift and/or weekends / holidays as scheduled. Transports clients in MHS or personal vehicle as required.
    • Performs shift management duties in coordination with other ACT staff as directed by Program Supervisor and/or Program Manager. Functions as assistant to shift manager when assigned. Follows administrative chain of command.
    • Maintains knowledge of best practices by reading appropriate publications, attending seminars, conferences, and other training as necessary.

    Education/Experience Requirements

    • Self-acknowledged mental health consumer who has or is receiving services for serious mental illness.
    • High School Diploma or G.E.D. and at least one year’s experience working in a social service setting serving individuals with mental illness.
    • Fluency in English and Spanish required. 


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