Mental Health Systems, Inc.

  • Program Manager

    Job Locations US-CA-Hanford
    Req No.
    Regular Full-Time
  • Program/Department Description

    Kings County ACT is a high fidelity Assertive Community Treatment (ACT) program servicing Kings County. The program services adults who have severe mental illness (SMI) and possible co-occurring disorders (COD). The target population includes chronically ill, unstable or in crisis, and may have serious impairments across all life domains. Our program is a full-service mental health and case management program that utilizes a team-approach to meet the needs of our clients. We provide the majority of our services in the field, in client homes, and other community-based settings.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.  At Mental Health Systems, our workforce is dedicated to unlocking the potential and improving the lives of every individual, family, and community struggling with mental health, substance use disorders, and lack of affordable housing. Since 1978,  Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick.

    Position Description

    The Program Manager is responsible for the overall operation of the program including ensuring quality of services based on the Wraparound philosophy. Is responsible for overall staff management, leadership, supervision, financial matters, administrative activities, record keeping, safety, and compliance with County contract requirements and the Mental Health Systems, Inc. Personnel Policies and Program manager responsibilities. Range of authority is consistent with that of MHS Program Managers.



    • Overall responsibility for program operation, staffing and success. Provides leadership necessary to achieve program success. Provides oversight of programmatic and administrative operation, implements and monitors approved policies and procedures, ensures the highest quality of services and promotes program growth and development. Reviews, oversees, and ensures accurate contract outcomes and data Supervises and trains Regional and Program Supervisors; ensures program adherence to contract expectations and Wraparound fidelity; ensures quality training in service delivery and responsible for medical record/documentation quality and compliance and participation in Medi-Cal audits.
    • Recruits, assesses and recommends candidates to fill vacant positions. Fully implements affirmative action, equal opportunity and cultural diversity at the recruitment level.
    • Provides supervision to Regional and Program Supervisors, Administrative Support team including Wrap Fidelity Specialist and QI Specialist, as well as to staff. Supervises and coaches staff performance and utilizes sound management practice theory to both reward good performance and correct deficiencies.
    • Adheres to program budget and reviews monthly operating statements to ensure program financial integrity. Maintains thorough and accurate financial records, including maintaining an accurately balanced petty cash fund and accounting for all expenditures. Ensures Flexible Funds are used following funder approved guidelines, reviews all Flexible Funds use requests. Consults with Division Vice President regarding financial issues. Reviews monthly statistics and client funding sources to achieve maximum billing to Medi-Cal and Medi-Care.
    • Ensures ongoing communication and relationship with funding source and service partners. Participates in County meetings as necessary; is responsive to funder requests.
    • Prepares contractually required reports.
    • Supervises monitoring of all medical records and charting to ensure accuracy, completeness and timeliness. Monitors all aspects of program operations to ensure adherence to contract requirements. Supervises accurate data collection, compilation and record keeping. Reviews and approves Utilization Management requests for client services.
    • Chairs staff meetings. Acts as a team member to encourage staff participation.
    • Participates in public relations activities and works to increase awareness and involvement in presenting a professional facility image of the program to the general public.
    • Seeks out and enhances individual therapeutic skills, seeking guidance and feedback as necessary and establishes systems for growth-oriented meetings.
    • Demonstrates involvement and commitment to clients and wraparound program philosophies.
    • Demonstrates interest and growth in Wraparound treatment by attending relevant workshops, seminars and classes; shares this information with program staff.
    • Acts as liaison to and closely coordinates and integrates Wraparound services with public and private groups and organizations as necessary.
    • Actively coordinates and consults with Clinical staff and other staff on a regular basis.
    • Displays commitment to and knowledge of program policy and procedure.
    • Maintains a current policy and procedure manual and serves as a resource person to all staff for clarification of policies and procedures.
    • Consults with Division Vice President on a regular basis in order to ensure program success, growth and development.
    • Participates in self-evaluation process.
    • Responds to valid requests for data and program information.
    • Oversees staff development program.
    • Complies with all MHS and program rules, policies and procedures including HIPPA standards.
    • Demonstrates commitment to professional growth by attending in-service trainings and staff development programs, and seeking out supervision when needed.
    • Demonstrates adequate care and responsibility for equipment. 
    • MHS requires all employees to attain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness.
    • Leads regularly scheduled staff meetings. Participates in MHS Program Manager meetings.
    • Responsible for the Injury and Illness Prevention Program at the program level. 
    • Supervise and manage staff in charting and chart documentation in a legible, timely, organized and pertinent manner.
    • Plan, prioritize, budget, control and evaluate at a level sufficient to ensure the efficiency, effectiveness and success of the program.

    Education/Experience Requirements

    • Master’s Degree in Social Work, Counseling or related field.   
    • Licensure as a MFT, LCSW or Psychologist or similar licensure in the State of California or License Waiver
    • Highly familiar with 12-Step program and other substance-abuse treatment methods. 
    • Fluency in English required; Fluency in Spanish preferred.
    • Working knowledge of crisis intervention techniques.
    • Capable of understanding and implementing rehabilitation and clubhouse models.


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