Mental Health Systems, Inc.

  • Case Manager (AOD)

    Job Locations US-CA-Santee
    Req No.
    Case Manager
    Regular Full-Time
  • About our Program and Organization

    Assertive Community Treatment Intensive Outreach Needs (ACTION) East program offers a dual track treatment model for individuals in the East San Diego area who have either been diagnosed with a severe and persistent mental illness and/or a chronic substance use disorder. Services include medication management and monitoring, individual therapy, outpatient substance abuse treatment, case management, employment support, peer counseling and support, and housing services. ACTION East provides a safe environment in which our clients can address all their treatment needs.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.  At Mental Health Systems, our workforce is dedicated to unlocking the potential and improving the lives of every individual, family, and community struggling with mental health, substance use disorders, and lack of affordable housing. Since 1978,  Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick.

    Job Summary and Responsibilities

    The AOD Case Manager acts as liaison between treatment providers, ancillary services, landlords, and the client. Case Managers are responsible for intake and client needs assessment, arrangement and coordination of comprehensive services, development of a service plan, referral to AOD treatment as a part of the client plan, and recovery services, monitoring and evaluation of client progress and changing client needs and client advocacy. The primary task of the Case Manager is assisting clients with housing readiness, housing access, housing first, stabilization, and the development of social and community support systems that provide treatment and recovery opportunities, promote stability and enable the client to maintain housing and to thrive. Case Managers offer their community outreach abilities and extensive knowledge of community resources and support as a primary means of assisting each client with achieving long-term recovery and employment.



    • Gathers information for intake assessment and housing placement. Conducts intake interviews and completes individual assessments of client’s status and level of required comprehensive services.
    • Prepares and maintains assessments, comprehensive service plans, progress notes and other records and documentation.
    • Promotes Housing First ideologies, acts as a liaison between landlord and tenant.
    • Makes appropriate referrals to community providers coordinating and arranging access to care with ancillary services.
    • Facilitates placement including arranging pre-placement visits and transportation, or provides transportation as needed.
    • Conducts chart and treatment plan reviews to ensure compliance with agency, federal, state and local government standards.
    • Monitors and evaluates client progress and changing needs throughout treatment.
    • Develops and maintains a caseload as assigned by the Program Manager, and maintains a daily log of client contacts.
    • Provides community outreach and early intervention activities by supplying information about the program to community agencies connected to the SUD services system in order to educate them about program availability.
    • Provides support to clients and families and encourages family members and client significant others to participate in client stabilization and counseling services refers those needing specific services and support.
    • Maintains contact with assigned treatment providers to continuously appraise client progress, and provides crisis intervention.
    • Promotes effective relationships with staff by demonstrating a coordinated team approach to treatment, and prepares critical care issues for discussion during bi-weekly supervision.
    • Establishes weekly case presentations for admission review, including all admissions in the caseload.
    • Intervenes for non-open cases in a crisis situation by referring to mental health services.
    • Informs at-risk populations about the need for and availability of Medi-Cal and non-Medi-Cal mental health programs.
    • Provides telephone, walk-in, or drop-in services for referring persons to Medi-Cal and non-Medi-Cal mental health programs.


    • Possess or be in the process of obtaining certification for substance abuse treatment as CAADAC, CASS or similar professional.
    • Two years of providing substance abuse treatment and care to adults.
    • In-depth knowledge of substance abuse treatment methodologies and diagnostic techniques. Familiarity with San Diego substance abuse services system.


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