Mental Health Systems, Inc.

  • Program Manager

    Job Locations US-CA-ESCONDIDO
    Req No.
    Regular Full-Time
  • About our Program and Organization

    North Star Act is an intensive community based ACT program located in Escondido, CA. The program serves adults with severe and persistent mental illness in the North Inland region of San Diego County. There is a strong emphasis on adhering to ACT fidelity as well as the housing first model. The program is centrally located and has strong partnerships with local service providers as well as active input from the community.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.  At Mental Health Systems, our workforce is dedicated to unlocking the potential and improving the lives of every individual, family, and community struggling with mental health, substance use disorders, and lack of affordable housing. Since 1978,  Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. Our mission is to improve the lives of individuals, families, and communities impacted by behavioral health challenges.  MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick.

    Job Summary and Responsibilities

    The Program Manager is responsible for overall program management, quality assurance, leadership, staff supervision, clinical supervision, clinical assessment guideline review, training, budget management, record keeping, safety, and compliance with contract requirements and the Mental Health Systems, Inc. policies.



    • Oversee quality of direct services, ensuring adherence to best practices, quality of care, and highest professional standards. 
    • Supervise accurate data collection and record keeping. Prepare required reports. 
    • Supervise all direct reports in accordance with contract requirements and company policies. Conduct staff meetings and provide positive and meaningful coaching to staff. 
    • Manage staff to maintain positive morale and unit cohesion as evidenced by maintaining a cooperative and flexible attitude toward coworkers, showing adaptability to change, and exhibiting effective communication and interpersonal skills. 
    • Recruit, interview, and select most qualified candidates in timely manner. 
    • Adhere to program budget and review monthly operating statement to ensure financial integrity. 
    • Attend community meetings, collaborate with external leaders and experts, and participate in public relations activities as required. 
    • Maintain knowledge of best practices by reading publications, attending seminars, conferences, in-service trainings and other training as necessary. Seek out supervision for support when needed. 
    • Maintain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness, and trauma-informed care. 
    • Oversee facilities and safe work environment by ensuring equipment is in good operating condition and maintaining a clean and neat workplace. Respond to injuries in the workplace in accordance with state and federal law. 
    • Utilize logical problem-solving techniques both independently and in collaboration with program staff and others to respond to participant needs. 
    • Respond quickly and appropriately to emergency situations. Guide and support staff to properly address emergency situations. 
    • Comply with all MHS and program rules, policies and procedures including HIPAA standards.


    • A minimum of a Master's degree in Behavioral Sciences.
    • Licensure required (LCSW, LMFT, LPCC, Ph.D)
    • 4 years experience working with SMI adults.
    • Leadership/ management experience required.
    • Strong leadership skills
    • Working knowledge of the ACT Model as well as the Housing First Model.
    • Fluency in English Required; Fluency in Spanish, Tagalog, Farsi, or Vietnamese preferred.


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