Mental Health Systems, Inc.

  • Administrative Assistant

    Job Locations US-CA-Santee
    Req No.
    Regular Full-Time
  • About our Program and Organization

    About Action East

    Assertive Community Treatment Intensive Outreach Needs (ACTION) East program offers a dual track treatment model for individuals in the East San Diego area who have either been diagnosed with a severe and persistent mental illness and/or a chronic substance use disorder. Services include medication management and monitoring, individual therapy, outpatient substance abuse treatment, case management, employment support, peer counseling and support, and housing services. ACTION East provides a safe environment in which our clients can address all their treatment needs.


    About Mental Health Systems

    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.   Since 1978, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick for eligible employees.

    Job Summary and Responsibilities


    • Organize, coordinate and monitor all non-clinical operations of the program under the direction of the Office Manager.
    • Provide receptionist activities including triaging calls, coordinating communication between the team and clients, deescalates situations with clients.
    • Perform word processing, spreadsheet operations and data base operations using Microsoft Office Professional software.
    • Participates in regularly scheduled staff meetings, successfully functions as a team member, and take minutes at all organizational meetings and all staff meetings.
    • Order and maintain office supplies after approval from Program Manager.
    • Operate as Common Ground Receptionist, tracking clients’ use of Common Ground computers, and coordinating and monitoring the time that clients are able to use the computers/software.
    • Assist clients in completing necessary paperwork to complete admission documentation and establish Medi-Cal record if required.
    • Maintain ACT client charts, including setting up new admission charts, file materials in client charts and assure current, accurate information is available, monitor ACT clinical charts in coordination with the Program Manager and Program Supervisor, assuring all charts are orderly and meet contractual requirements.
    • Inform and consult with ACT staff for the proper maintenance of ACT clinical charts and conduct regular, monthly audits on charts under the direction of Program Leadership.
    • Perform billing for clients receiving services; including Medi-Cal, Medicare and third party payers; Attends billing trainings hosted by the County of San Diego.
    • Oversee billing and cost reconciliations processes and prepares monthly report for Program Manager review.
    • Resolve/clarify codes and diagnosis with conflicting, missing, or unclear information by consulting with doctors or other staff.
    • Maintains petty cash box and accurately accounts for all assigned finances; Logs receipt of incoming checks and/or cash, and make deposits according to policy and procedure; Order and maintain gift cards, including keeping accurate logs of all transactions.


    • High school diploma or GED equivalent.
    • Two years of full-time administrative/secretarial experience; One year of supervisory experience preferred.
    • Experience working with County of San Diego Behavioral Health Contracts also preferred.


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