Mental Health Systems, Inc.

  • SUD Case Manager

    Job Locations US-CA-Santee
    Req No.
    Case Manager
    Regular Full-Time
  • About our Program and Organization

    About Action East

    Assertive Community Treatment Intensive Outreach Needs (ACTION) East program offers a dual track treatment model for individuals in the East San Diego area who have either been diagnosed with a severe and persistent mental illness and/or a chronic substance use disorder. Services include medication management and monitoring, individual therapy, outpatient substance abuse treatment, case management, employment support, peer counseling and support, and housing services. ACTION East provides a safe environment in which our clients can address all their treatment needs.


    About Mental Health Systems

    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.   Since 1978, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick for eligible employees.

    Job Summary and Responsibilities

    The SUD Case Manager act as liaison between treatment providers, ancillary services, landlords, and the client. Case Managers are responsible for intake and client needs assessment, arrangement and coordination of comprehensive services, development of a service plan, referral to AOD treatment as a part of the client plan, and recovery services, monitoring and evaluation of client progress and changing client needs and client advocacy. The primary task of the Case Manager is assisting clients with housing readiness, housing access, housing first, stabilization, and the development of social and community support systems that provide treatment and recovery opportunities, promote stability and enable the client to maintain housing and to thrive. Case Managers offer their community outreach abilities and extensive knowledge of community resources and support as a primary means of assisting each client with achieving long-term recovery and employment.



    • Displays regular and reliable attendance. Reports to and departs from work on time, as scheduled, and accurately reflects all time on time card.
    • Successfully functions as a team member.
    • Gathers information for intake assessment and housing placement. Conducts intake interviews and completes individual assessments of client’s status and level of required comprehensive services.
    • Prepares and maintains assessments, comprehensive service plans, progress notes and other records and documentation.
    • Promotes Housing First ideologies, acts as a liaison between landlord and tenant.
    • Makes appropriate referrals to community providers coordinating and arranging access to care with ancillary services.
    • Facilitates placement including arranging pre-placement visits and transportation.
    • Completes all assigned duties within the time frame and in accordance with the standards as established by the Program Manager.
    • Complies with all MHS and program rules, policies and procedures including HIPAA standards.
    • Demonstrates commitment to professional growth by attending in-service trainings and staff development programs, and seeking out supervision when needed.
    • Demonstrates adequate care and responsibility for equipment and ensures facilities upkeep and safety.
    • MHS requires all employees to attain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness and to routinely demonstrate these traits in every day work relationships.
    • Participates in the Injury and Illness Prevention Program.
    • Provides input towards policy and procedure design, revision, and deletion.
    • Provide DMC-ODS in-field, in-office, and in-community enhanced case management services, including (but not limited to) transporting clients, advocating for justice involved clients (with their probation officers or in court), assisting clients in accessing medical, dental, vision, or mental health care, supporting clients housing, and ensuring overall wellness of clients.


    • Possess or be in the process of obtaining certification for substance abuse treatment as CAADAC, CASS or similar professional.
    • Two years of providing substance abuse treatment and care to adults.
    • In-depth knowledge of substance abuse treatment methodologies and diagnostic techniques. Familiarity with San Diego substance abuse services system
    • Fluency in English; Fluency in Spanish preferred.
    • Experience recognizing mood changes or signs of behavior that indicate relapse.



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