Mental Health Systems, Inc.

  • Case Manager

    Job Locations US-CA-Concord
    Req No.
    Regular Full-Time
  • About our Program and Organization

    MHS’ Contra Costa ACTiOn Team provides Assisted Outpatient Treatment (AOT) to individuals that qualify for AB1421/Laura’s Law. The program provides both voluntary and court-ordered services through an Assertive Community Treatment (ACT) model for up to 75 eligible adults in Contra Costa County. All services meet the guidelines described in AB 1421 (Laura’s Law) while respecting the choice, autonomy and dignity of individuals struggling with symptoms of serious mental illness and/or co-occurring substance abuse disorders.


    Mental Health Systems is a 501(c)3 non-profit organization committed to delivering innovative mental health, substance abuse, supportive housing, veteran, and recovery services. MHS provides over 75 broad-ranging programs that offer safety-net services and employs over 800 dedicated individuals across 6 California counties; Contra Costa, Fresno, Kern, Kings, San Bernardino, and San Diego.   Since 1978, Mental Health System’s client-centered, strengths-based solutions have been designed to offer comprehensive, culturally competent programs that embody our core values of Excellence, Hope, Action, Innovation, Integrity, and Dignity. MHS has a commitment toward reducing stigma and improving access to care using the principle of “whatever it takes”. MHS offers a generous benefits package including medical, dental, vision, company sponsored retirement plan, employee assistance program, generous holidays, vacation, and sick for eligible employees.

    Job Summary and Responsibilities

    The Case Manager will oversee and manage the Assisted Outpatient Treatment (AOT) services and subsequent Assertive Community Treatment (ACT) for Laura’s Law/AB 1421 eligible adults with serious mental illness in Contra Costa County. The Case Manager provides case management services to clients who are difficult to engage and may deny the need for mental health services. The Case Manager coordinates care for clients and assists them in accessing services and resources that will help maintain them in the community in the least restrictive environment. In addition, the Case Manager acts as a liaison between treatment providers and the client and assists clients with the development of social and community support systems that promote stability and enable clients to function at the highest level possible. The Case Manager offers extensive knowledge of community resources and support as a primary means of assisting each client to reach their rehabilitation and recovery goals.  



    • Provides service coordination / case management for a shared group of clients including coordinating and monitoring activities of the treatment team.
    • Collaborates with Program Supervisor and Program Manager in rotating client visits/assignments with the treatment team.  
    • The majority of AOT ACT services are provided in the community and client residences, and requires client transportation in personal and/or company vehicles. Provides on-call, after-hours, and weekend/holiday services as required by contract.
    • Develops, evaluates, and implements treatment goals and plans in conjunction with the treatment team.
    • Provides individual supportive coaching in all areas of clients’ life, as well as education of symptom management in consultation with Psychiatrist and AOT ACT nurses.
    • Performs psychosocial assessments. Performs Risk Assessments. Maintains a daily log of client contacts.
    • Introduces clients to CommonGround software, assisting clients in completing the CommonGround Health Report before medical office visits. Coordinates the full range of client’s needs. Provides brokerage, linkage and advocacy to ensure resources and services are accessed in a timely manner, providing community based services in client’s residence as needed.
    • Conducts and oversees psychoeducational groups as directed by Program Supervisor and/or Program Manager.
    • Performs shift management duties in coordination with other AOT ACT staff as directed by Program Supervisor and/or Program Manager. Functions as assistant to shift manager when assigned. Follows administrative chain of command.
    • Complies with all charting and documentation requirements per contract, funding agency, and MHS policy.
    • Prepares critical care issues for discussion during supervision and Daily Organizational/Morning Meetings.
    • Provides information about the program to community agencies connected to the behavioral health services system.
    • Complies with all MHS and program rules, policies and procedures including HIPPA standards.
    • Demonstrates commitment to professional growth.  
    • Demonstrates adequate care and responsibility for equipment.
    • Ensures facilities upkeep and safety by maintaining neat and clean work areas.
    • MHS requires all employees to attain a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness and to routinely demonstrate these traits in every day work relationships.
    • Participates in the Injury and Illness Prevention Program.


    • Master’s degree in a behavioral science and at least two years’ experience providing clinical services to individuals with mental illness.
    • Licensed preferred, or license eligible required with Board registration (ASW, IMF, License Waivered Psychologist)


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